Updated 02 January 2020. See previous versions of this and other policies in our Policy Archives.

O texto à direita destina-se a fornecer um resumo em linguagem clara da nossa Política de privacidade. Certifique-se de que lê o texto principal à esquerda, uma vez que o resumo em linguagem clara à direita é apenas uma síntese e não engloba todos os termos.

O texto em cinzento destina-se a fornecer um resumo em linguagem clara da nossa Política de privacidade. Certifique-se de que lê o texto principal a preto, uma vez que o resumo em linguagem clara a cinzento é apenas uma síntese e não engloba todos os termos.

O que esta política abrange

Welcome to Canva, the online and mobile service of Canva Pty Ltd (“Canva,” “we,” or “us”). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Use. If you do not agree with this Privacy Policy in general or any part of it, you should not use our online or mobile services.

Bem-vindo, aqui está a nossa política sobre privacidade. A nossa política de privacidade, se preferir.

Summary: This policy sets out how Canva collects and uses the information that we collect about you when you use the Canva services. This policy also explains the choices that you can make about the way that we use your information.

1. Information we collect and its use

Recolhemos os seguintes tipos de informações sobre si:

(a) Information you provide us directly

We may ask for certain information such as a username, your first and last names, birthdate, phone number, profession and e-mail address when you register for a Canva account, or if you correspond with us. We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service  (such as text and photos you upload to use in your designs). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.

Summary: If you give us info about you, we will keep it and use it to provide our Service and make our service better.

(b) Information we receive from third parties

Podemos receber informações sobre si de terceiros. Por exemplo, se aceder aos nossos sites ou Serviço através de uma ligação de terceiros ou início de sessão, por exemplo, através do Facebook Connect, ao “seguir”, “gostar”, adicionar a aplicação do Canva, associar a sua conta ao Serviço do Canva, etc., esses terceiros podem passar certas informações sobre a utilização do seu serviço para o Canva. Estas informações podem incluir, mas não estão limitadas a, o ID de utilizador associado à sua conta (por exemplo, o UID do Facebook), um token de acesso necessário para aceder a esse serviço, qualquer informação que tenha permitido que terceiros partilhem connosco, e qualquer informação que tenha tornado pública relacionada com esse serviço. Deve sempre rever e, se necessário, ajustar as suas definições de privacidade em sites e serviços de terceiros antes de os associar ou ligar ao Serviço do Canva. Também pode desassociar a sua conta de terceiros do Serviço ao ajustar as definições no serviço de terceiros. Se desassociar a sua conta de terceiros, deixaremos de receber informações recolhidas sobre si relacionadas a esse serviço.

Summary: When you use our Service, third parties might give us some info about you, especially if you are signed into a third party account while using our Service. When you choose to link your social media account with our Service such as by logging in through Facebook or Gmail, your social media account provider (such as Google and Facebook) will give us some info about you such as your Facebook user identification number.

(c) Information we collect from you automatically

We will directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information (in respect of which, please see the paragraph on log file information below) that assists us in improving the Service. For more information on the analytics cookies we use and how to opt out of third parties collecting this information, please see our Cookies Policy.

Summary: To help us improve our service we keep info about how you use our service.

(d) Cookies information and information taken from similar technologies

When you visit the Service, we will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Canva help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time.

You can control or reset your cookies and similar technologies through your web browser, which will allow you to customise your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. For more information on how we use cookies and other technologies and how you can control them, please read our Cookies Policy.

Summary: We will send cookies (not the yummy kind) to your web browser to help you use Canva. If you would like to adjust your cookie settings, please consult your browser instructions. For more information on how we use cookies, please see our Cookie Policy.

(e) Log file information

As informações do ficheiro de registo são automaticamente informadas pelo seu navegador ou dispositivo móvel sempre que aceder ao Serviço. Quando utiliza o nosso Serviço, os nossos servidores registam automaticamente determinadas informações do ficheiro de registo. Estes registos do servidor podem incluir informações anónimas, como o pedido da Web, o endereço IP, o tipo de navegador, páginas de referência/saída e URLs, o número de cliques e como interage com links no Serviço, nomes de domínio, páginas de destino, páginas visitadas e outras informações desse tipo.

Summary: Whenever you load a page from Canva, your browser sends us info about itself and your interactions with our Service. That info gets stored on our servers.

(f) Clear gifs/web beacons information

Quando utiliza o Serviço, podemos empregar GIFs invisíveis (também conhecidos como beacons da Web) que são utilizados para controlar anonimamente os padrões de utilização online dos nossos Utilizadores. Além disso, também podemos utilizar GIFs invisíveis em e-mails baseados em HTML enviados aos nossos utilizadores para controlar os e-mails que são abertos e os links que são clicados pelos destinatários. Esta informação permite relatórios e melhorias mais precisos do Serviço.

Summary: We might do clever stuff with images in order to check how many people open our emails and visit our site.

(g) Device identifiers

Quando acede ao Serviço por ou através de um dispositivo móvel (incluindo, mas não limitado a, smartphones ou tablets), podemos aceder, recolher, monitorizar e/ou armazenar remotamente um ou mais "identificadores de dispositivo", como um identificador universal exclusivo ("UUID"). Os identificadores de dispositivos são pequenos ficheiros de dados ou estruturas de dados semelhantes armazenadas ou associadas ao seu dispositivo móvel, que identificam exclusivamente o seu dispositivo móvel. Um identificador de dispositivo pode ser dados armazenados em ligação com o hardware do dispositivo, dados armazenados em ligação com o sistema operativo do dispositivo ou outro software, ou dados enviados para o dispositivo pelo Canva. Um identificador de dispositivo pode conceder informações sobre como navega e utiliza o Serviço. Um identificador de dispositivo pode permanecer persistentemente no seu dispositivo, para ajudá-lo a iniciar sessão mais rapidamente e aprimorar a sua navegação através do Serviço. Alguns recursos do Serviço podem não funcionar corretamente se a utilização ou a disponibilidade dos identificadores de dispositivos estiver comprometida ou desativada. Os Identificadores de dispositivos utilizados pelo Canva incluem o ID de publicidade do Android e o Identificador de publicidade do iOS.

Summary: In order to track how different people are using our Service we might store a unique ID on your mobile that helps us do that.

(h) Location data

You may enter your location in your profile when you sign up for a Canva account (this field is not requested for Canva for Education users). Location data will convey to us information about how you browse and use the Service and enable us to offer you localised content.

Summary: We’ll use your location to offer you a personalised service.

2. How we use your information

We use the information we collect about you for the purposes set out above which we have described in more detail below:

  • Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to Canva, operating and maintaining the Service, giving you access to your designs and billing you for transactions that you make via the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.
  • Para a análise de dados: utilizamos informações sobre si para nos ajudar a melhorar o Serviço do Canva e a experiência dos nossos utilizadores, incluindo a monitorização de métricas agregadas, como o número total de visitantes, o tráfego e os padrões demográficos.
  • Personalizamos o Serviço para si: utilizamos as informações que nos concede e as informações sobre si para garantir que a sua utilização do Serviço é personalizada de acordo com as suas necessidades. Por exemplo, se nos disser a sua profissão para recomendar designs que possam ser relevantes para si.
  • Para comunicar consigo sobre o Serviço: utilizamos as suas informações de contacto para contactá-lo e para enviar comunicações sobre elementos críticos do Serviço. Por exemplo, podemos enviar e-mails sobre problemas técnicos, alertas de segurança ou questões administrativas.
  • Para promover e impulsionar o envolvimento com o Serviço do Canva: utilizamos as suas informações de contacto para contactá-lo sobre os recursos e ofertas relacionados com o Serviço no qual achamos que estaria interessado. Também utilizamos as informações recolhidas sobre si para garantir que obtém as ofertas e promoções mais relevantes com base na sua utilização do Serviço e nas suas preferências. Pode optar por não receber estas comunicações conforme descrito abaixo.
  • Felicidade do cliente: utilizamos informações sobre si, informações que concede à nossa equipa de felicidade do cliente e informações sobre as suas interações com o Serviço, para resolver problemas técnicos que enfrenta no Serviço e para garantir que podemos reparar e melhorar o Serviço para todos os Utilizadores do Canva.
  • Para medidas de segurança: utilizamos informações sobre si para monitorizar atividades que acreditamos serem suspeitas ou potencialmente fraudulentas, e para identificar violações desta Política de privacidade ou dos nossos Termos de serviço.
  • Para assuntos que consente especificamente: ocasionalmente, o Canva pode solicitar o seu consentimento para utilizar as suas informações para uma finalidade específica. Nos casos em que o consente, iremos utilizá-lo para esse propósito. Quando não quiser que utilizemos as suas informações para essa finalidade, poderá retirar o seu consentimento para esta utilização.
  • Para situações em que somos obrigados a utilizar as suas informações por lei: o Canva irá utilizar ou divulgar as suas informações sempre que acreditarmos razoavelmente que tal ação é necessária para (a) cumprir a lei e os pedidos razoáveis de aplicação da lei; (b) para aplicar os nossos Termos de utilização ou para proteger a segurança ou integridade do nosso Serviço; e/ou (c) exercer ou proteger os direitos, propriedade ou segurança pessoal do Canva, os nossos Utilizadores ou outros.

Summary: These are the reasons that Canva needs to use information about you.

Bases jurídicas para o processamento de informações no âmbito do RGPD (para utilizadores no EEE)

For Canva users in the the European Economic Area (EEA) Canva processes your information in accordance with European laws and regulations such as the General Data Protection Regulation (GDPR). The GDPR governs how Canva may process your information, and the rights that EEA users have in relation to it.

This means that Canva will collect and use your information only where:

  • Precisarmos para lhe prestar o Serviço e cumprir as nossas obrigações para consigo, de acordo com os nossos Termos de serviço. Isto inclui conceder-lhe acesso às informações que cria nos seus designs.
  • It is in our legitimate interests to provide a useful Service, to send you marketing and to enhance our Service via research and development (but only where our legitimate interest isn’t overridden by your interest in protecting your data).
  • You consent to us using your information in a certain way – for example, to hear about new features or offers.
  • Ser necessário para o cumprimento das nossas obrigações legais.

If you have consented to our use of your information you can withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing [email protected], or through your account settings page. Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Services.

For the purposes of the GDPR, Canva Pty Ltd is the data controller with registered address at 110 Kippax St, Surry Hills, NSW, 2010 and our local representative is European Data Protection Office (EDPO) with registered address at Avenue Huart Hamoir 71, 1030 Brussels, Belgium. If you have any queries about our Privacy Policy, please contact [email protected]

Summary: GDPR, you may have heard of it? It’s kind of a big deal. If you are accessing our Service from the EEA, we process your personal data: (i) where this is necessary to provide the Service to you; (ii) where it is in our legitimate interests; (iii) where you consent; or (iv) where it is necessary for compliance with our legal obligations.

3. Partilhar as suas informações

We will not rent or sell your information to third parties outside Canva and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this section:

Summary: We won’t share your personal information without your permission except as follows:

(a) Who we share your information with

We share your information with third-party service providers for the purpose of providing the Service to you and to facilitate Canva’s legitimate interests in providing a service which is useful to you. Those service providers will only be provided with access to your information as is reasonably necessary for the purpose that Canva has engaged the service provider, and we will require that such third parties comply with this Privacy Policy, appropriate data processing terms and any applicable laws.

Alguns dos terceiros com quem o Canva pode partilhar as suas informações pessoais incluem fornecedores que auxiliam o Canva com funções como:

  • Faturação;
  • Suporte ao cliente e gestão de clientes;
  • Serviços de e-mail;
  • Alojamento e armazenamento;
  • Análise; e
  • Entrega de produtos físicos.

Summary: We might share some information on you with our business partners and third party service providers, but only as necessary to provide the service to you or to fulfil Canva’s legitimate business interests.

(b) Who you can choose to share your User Content with

Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. Subject to your profile and privacy settings, any User Content that you make public is searchable by other Users. If you remove information that you posted to the Service, copies remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. By default all content you post on Canva is private. When you set your profile to public, your information becomes publicly available.

You may share your Canva designs to your social media accounts, including LinkedIn, Facebook, Twitter, Pinterest and Tumblr. You should ensure that you familiarise yourself with the privacy policies of each of these services and any privacy settings that may apply to the designs you choose to share on those accounts.

Summary: By default all content you post on Canva is private. If you do choose to make designs or other information public, that information may remain visible even after you remove it via cached and archived pages, or if other users have made copies.

(c) Sharing with other third parties

Canva will also share your information with third parties in certain circumstances, such as where:

  • sermos obrigados a fazê-lo como resultado de uma ordem judicial, intimação ou outra exigência legal;
  • we believe that it is necessary to protect you or Canva, such as where we consider that there is a need to investigate potentially fraudulent or criminal activity;
  • you have consented to our sharing it with a third party for a particular purpose;
  • you or your account administrator elects to install third party apps that interact with our Service. For example, you may install a third-party document sharing app in order to store, share and edit content through our Service. These third-party apps are not controlled by us, and this privacy policy does not cover how third-party apps use your information. You should review the terms and conditions of any third party apps before connecting them to the Service. If you object to information about you being shared with these third parties, do not install the app.

Summary: These ones speak for themselves.

Canva will also share your information with a third party in circumstances where we sell, divest or transfer Canva (including any shares in Canva), or any combination of its products, services, assets and/or businesses to a third party. Information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We will also sell, assign or otherwise transfer such information in the event of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of Canva. You will be notified via email and/or a prominent notice on the Service if such a transaction takes place and be given notice of any material changes to the way we handle your data under this policy.

Também podemos agregar ou retirar dados de todas as características de identificação pessoal e partilhar esses dados agregados e anónimos com terceiros.

Summary: If we sell our business, any of the info which we’ve acquired about you may be part of the sale.

4. Ads on Canva

We may share certain information such as your location, browser and cookie data and other data relating to your use of our Service with our business partners to deliver personalized advertisements (“ads”) that may be of interest to you. Please see our Cookies Policy for more information. Canva may allow third-party ad servers or ad networks to serve personalized advertisements either on the Service or on third party websites, including Facebook and Google. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, these personalized ads and ad links, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Service, and to measure the effectiveness of their ads and to personalize the advertising content. Canva does not sell, rent, or share the information we collect directly from you or about you from third parties with these third-party ad servers or ad networks for such parties’ own marketing purposes.

Tenha em atenção que um anunciante pode pedir ao Canva para mostrar um anúncio a um determinado público de Utilizadores (por exemplo, com base em dados demográficos ou outros interesses). Nessa situação, o Canva determina o público-alvo e veicula a publicidade para esse público, fornecendo apenas dados agregados anónimos ao anunciante. Se responder a um anúncio desse tipo, o anunciante ou o servidor de anúncios poderá concluir que se encaixa na descrição do público que está a tentar alcançar.

A Política de privacidade do Canva não se aplica e não podemos controlar as atividades de anunciantes terceirizados. Consulte as respetivas políticas de privacidade de tais anunciantes ou entre em contacto com esses anunciantes para obter mais informações.

Canva for Education: Please note that this section 4 does not apply to Canva for Education users – we do not serve advertising to Canva for Education users.

Summary: If we have to have ads on our site *ewww* we might use some of your info to show you appropriate ads. We may also use some of that info to send you relevant ads on other sites, like Facebook or Google.

5. How we transfer, store and protect your data

Your information collected through the Service will be stored and processed in the United States, Australia and any other country in which Canva or its subsidiaries, affiliates or service providers maintain facilities. Canva transfers information that we collect about you, including personal information, to affiliated entities, and to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As a result, we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Canva or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Summary: To run our service we’ll have to use computers all over the world. This means your information might be transferred to the US, Australia, Europe and anywhere else the service is operated.

6. Cross-border transfers of information (for users in the EEA)

For Users in the EEA, where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information, including by using the EU Model Clauses.

Summary: We transfer your information outside the EEA subject to appropriate safeguards.

7. Keeping your information safe

O Canva preocupa-se com a segurança das suas informações e utiliza salvaguardas adequadas para preservar a integridade e a segurança de todas as informações recolhidas através do Serviço. Para proteger a sua privacidade e segurança, tomamos medidas razoáveis (como pedir uma palavra-passe exclusiva) para verificar a sua identidade antes de conceder acesso à sua conta. O Utilizador é responsável por manter o sigilo das suas palavras-passe exclusivas e informações da conta, e por controlar o acesso às suas comunicações de e-mail do Canva, em todos os momentos. No entanto, o Canva não pode assegurar ou garantir a segurança de qualquer informação que transmita para o Canva ou garantir que as informações sobre o Serviço não sejam acedidas, divulgadas, alteradas ou destruídas. As suas definições de privacidade também podem ser afetadas por alterações na funcionalidade de sites e serviços de terceiros que adiciona ao Serviço do Canva, como redes sociais. O Canva não é responsável pela funcionalidade ou pelas medidas de segurança de terceiros.

For more information about Canva security, please visit Security at Canva.

Summary: We care about the safety of your data and, have implemented industry recognized measures to protect it, but unfortunately we can’t guarantee that nothing bad will ever happen to it. (A troop of rabid baboons springs to mind).

8. Compromise of information

Caso qualquer informação sob o nosso controlo seja comprometida como resultado de uma falha de segurança, o Canva irá tomar as medidas razoáveis para investigar a situação e, quando apropriado, notificar os indivíduos cujas informações possam ter sido comprometidas e tomar outras medidas, de acordo com quaisquer leis e regulamentos aplicáveis.

Summary: If there is a breach of our security we will investigate it and let any affected users know.

9. As suas escolhas sobre a sua informação

(a) You control your account information and settings

You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests.

You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices) although you can object to us providing these emails by emailing [email protected].

If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected].

Summary: You have control over your account settings, such as your account information and email notifications, but there’s some important stuff we’ll always send you. If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected]

(b) Opting out of collection of your information

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Canva or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by Canva, including via third parties’ websites. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please read our Cookies Policy or you can contact us directly at [email protected]

Se quiser que paremos de recolher informações sobre si, pode haver algumas definições que podem ser ajustadas no seu navegador ou dispositivo. Mas o Canva pode ser muito chato sem isto.

(c) Rights in respect of your Information

The laws of some countries grant particular rights in respect of personal information. In certain circumstances, users in the EEA have the right to:

  • Solicitar uma cópia das suas informações;
  • Solicitar que corrijam imprecisões relacionadas com as suas informações;
  • Solicitar que as suas informações sejam apagadas ou que restrinjamos o acesso às mesmas;
  • Solicitar uma versão eletrónica estruturada das suas informações; e
  • Object to our use of your information.

Should you wish to make a request in respect of your personal information please contact us at [email protected]. You also have the right to object to our processing of personal data about you in order to send you marketing and we will stop processing data for that purpose.

In some circumstances Canva will not be able to comply with a request that you make in respect of your personal data. For example, we may not be able to provide a copy of your information where it infringes on the rights of another User. We may also be required to retain certain information that you ask us to delete for various reasons, such as where there is a legal requirement to do so. In some cases, you may have shared your information with third parties, such as by publishing a design on a third party’s website. In that case Canva will not be able to delete the information, and you will need to contact that third party directly.

If we are unable to resolve your request, or if you are concerned about a potential violation, you also have the option to report the issue or make a complaint to the data protection authority in your jurisdiction. Where you have provided your consent to certain processing and no longer want us to use your information for that purpose, you may withdraw your consent to this use, although this will not affect the lawfulness of processing based on consent before its withdrawal. Please see paragraph “You control your account information and settings” for more options on how to opt-out of marketing communications.

Summary: You may have specific rights in relation to your information depending on where you live. In particular, if you are located in the EEA, in certain circumstances you have a right to request a copy of your information, object to your use of information and a right to request that your information be deleted or that we restrict access to it.

10. How long we keep your information

Following termination or deactivation of your User account, Canva will retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Canva will retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.

Summary: We retain your profile information and user content for the purpose of providing our Service to you and to comply with our legal and regulatory obligations.

11. Children’s privacy and Canva for Education

O Canva não recolhe ou solicita intencionalmente informações pessoais de crianças com idade inferior a 13 e o Serviço e o seu conteúdo não são direcionados a crianças com idade inferior a 13. Caso tenhamos conhecimento de que recolhemos informações pessoais de uma criança com menos de 13 anos sem a verificação do consentimento dos pais, iremos eliminar essas informações o mais rápido possível. Se acredita que podemos ter qualquer informação de ou sobre uma criança com menos de 13 anos, contacte-nos para o e-mail [email protected].

Canva for Education: Children under the age of 13 may use our Canva for Education service under the supervision of their teacher. We will only collect student data where such collection is authorised by participating educational institutions who have obtained parental consent. We will share student data with our third party service providers solely to the extent necessary for them to perform a business or technology support function for us. This may include data processing, account management or the provision of usage analytics.

The following third party service providers will process student data for the sole purpose of delivering the Canva for Education service. If a school deletes their Canva for Education account, or requests the deletion of personally identifiable information associated with a student’s account, Canva will direct these services to delete any such information they hold:

 

Provider Purpose
Atlas Data storage
Amazon Web Services Data storage 
Appbot User support 
Concentrix  User support
Jira User support 
Loggly Logging
Mailchimp Service emails 
Sentry Error monitoring
Snowflake Data storage 
Usersnap User support
Zendesk  User support 

If a student account is inactive for more than 12 months, we will send an email to the email address associated with that account to confirm if the student wishes to continue using the service. If the student does not respond within 3 months of receipt of that email and there has been no activity on the account, we will delete their account.

Upon termination of a school’s Canva for Education account, we will delete all student accounts associated with that school.

Educational institutions will have direct control of student data at all times. If a school wishes to inspect, review, amend or delete data we have collected from a student, they may submit an authorised request to [email protected] or by any of the contact details provided in section 16 below. Such a request must come from the email address that owns the Canva for Education account. To protect children’s privacy and security, we will take reasonable steps to help verify the school’s identity before granting access to any personal information.

(US only): Canva for Education has been certified compliant with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) by iKeepSafe. Teachers and parents may contact us on +1 855 228 9195 (toll free) with inquiries concerning our Privacy Policy and use of children’s information.

Summary: Like many other things in life, parents, guardians and schools have control over how children use Canva. We don’t want children to upload personal information and we’ll delete that information if we learn about it (unless we know it has been authorised by a parent, guardian or school).

12. Links para outros sites e serviços

Não somos responsáveis pelas práticas implementadas por sites ou serviços associados a ou do Serviço, incluindo as informações ou conteúdo nele contido. Lembre-se de que quando utiliza um link para ir do Serviço para outro site, a nossa Política de privacidade não se aplica a sites ou serviços de terceiros. A sua navegação e interação em qualquer site ou serviço de terceiros, incluindo aqueles que têm um link ou anúncio no nosso site, estão sujeitas às próprias regras e políticas desse terceiro. Além disso, o Utilizador concorda que não somos responsáveis e não exercemos controlo sobre quaisquer terceiros que autorize a aceder ao seu Conteúdo de utilizador. Se estiver a utilizar um site ou serviço de terceiros (como o Facebook) e permitir o acesso do mesmo ao seu Conteúdo de utilizador, fá-lo por sua conta e risco. Esta Política de privacidade não se aplica às informações que recolhemos por outros meios (incluindo offline) ou de outras fontes que não sejam através do Serviço.

Summary: The Internet. It’s made of links. If we post a link to a third party website on Canva, we can’t control what happens on the other end. The same goes if you let another site use your data on Canva; the use of your information will be governed by the Privacy Policy of the third party.

13. California users’ Privacy Rights

Californian users of Canva have additional rights afforded to them under the California Consumer Privacy Act (CCPA).

Categories of personal information collected by Canva

For more details about the personal information Canva has collected in the past year, please see section 1 “Information we collect and its use”. For details on how we use that information, and who we share it with, please see section 2 “How we use your information” and section 3 “Sharing your information”.

Canva does not “sell” (as defined in the CCPA) the personal information of Canva users.

Making a request in relation to your personal information

The CCPA gives California consumers various rights with respect to the personal information we collect, including the right to (subject to certain limitations):

  • Request to access the personal information Canva has about you; and
  • Request that Canva delete all of your personal information.

California users may make a request by contacting us at [email protected]. We will authenticate your request using the email address associated with your Canva account and if necessary, proof of residency.

Summary: The CCPA creates new consumer rights for Californian users as of 1 January 2020.

14. Changes to this Policy

We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy. If we make any material changes to the way we collect, use, store and/or share your personal information, we will notify you by prominently posting notice of the changes on our website and/or sending an email to the email address associated with your Canva account. We recommend that you check this page from time to time to inform yourself of any changes.

Children under 13 using Canva for Education: If we make any material changes to the way we collect, use, store and/or share personal information about children under 13 using Canva for Education, we will seek updated parental consent for each through the school that owns the Canva for Education classroom.

Summary: We won’t make any major changes to our Privacy Policy without giving you the heads up – but it’s still a good idea to visit this page every now and then.

15. Como contactar-nos

If you have any questions about this Privacy Policy or the Service, or wish to make a complaint please contact us at:

  • Email: [email protected].
  • Write:
    Canva Pty Ltd
    110 Kippax St
    Surry Hills NSW Australia 2010

Summary: Your privacy is important to us and we are happy to answer any questions you may have.