Updated 16 December 2020. See previous versions of this and other policies in our Policy Archives.
This is a translation of the English language version of this agreement. To the extent of any inconsistency between this version and the English language version, the English language version shall take precedence.
What does this policy cover
Summary: This policy sets out how Canva collects and uses the information that we collect about you when you use the Canva services. This policy also explains the choices that you can make about the way that we use your information.
1. Information we collect and its use
We collect the following types of information about you:
(a) Information you provide us directly
We may ask for certain information when you register for a Canva account or correspond with us (such as a username, your first and last names, birthdate, phone number, profession and e-mail address).
If you join our forum located at http://community.canva.com where our users discuss Canva’s services and products (Community), we receive additional information (such as your location, company, title, website and social media links, personal description) which will be associated with your posts and activity in the Community.
We also collect any messages you send us through the Service, and may collect information you provide in User Content you post to the Service (such as text and photos you upload to use in your designs or posts in our Community). We use this information to operate, maintain, and provide the features and functionality of the Service to you, to correspond with you, and to address any issues you raise about the Service.
If you don’t provide your personal information to us, you may not be able to access or use our Service or Community or your experience of using our Service or Community may not be as enjoyable.
Summary: If you give us info about you, we will keep it and use it to provide our Service and make our service better.
(b) Information we receive from third parties
We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the Canva application, linking your account to the Canva Service, etc., that third party may pass certain information about your use of its service to Canva. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Canva Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service.
Summary: When you use our Service, third parties might give us some info about you, especially if you are signed into a third party account while using our Service. When you choose to link your social media account with our Service such as by logging in through Facebook or Gmail, your social media account provider (such as Google and Facebook) will give us some info about you such as your Facebook user identification number.
(c) Information we collect from you automatically
We will directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information (in respect of which, please see the paragraph on log file information below) that assists us in improving the Service. For more information on the analytics cookies we use and how to opt out of third parties collecting this information, please see our Cookies Policy.
Summary: To help us improve our service we keep info about how you use our service.
(d) Cookies information and information taken from similar technologies
When you visit the Service, we will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Canva help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time.
(e) Log file information
Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.
Summary: Whenever you load a page from Canva, your browser sends us info about itself and your interactions with our Service. That info gets stored on our servers.
(f) Clear gifs/web beacons information
When you use the Service, we may employ clear GIFs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the Service.
Summary: We might do clever stuff with images in order to check how many people open our emails and visit our site.
(g) Device identifiers
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Canva. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled. Device Identifiers used by Canva include the Android Advertising ID and iOS Advertising Identifier.
Summary: In order to track how different people are using our Service we might store a unique ID on your mobile that helps us do that.
(h) Location data
You may enter your location in your profile when you sign up for a Canva account or join the Community (this field is not requested for Canva for Education users). Location data will convey to us information about how you browse and use the Service and enable us to offer you localised content.
Summary: We’ll use your location to offer you a personalised service.
2. How we use your information
We use the information we collect about you for the purposes set out above which we have described in more detail below:
- Providing you with the Service: We use the information that you provide us to provide the Service to you. This includes allowing you to log in to Canva, operating and maintaining the Service, giving you access to your designs and billing you for transactions that you make via the Service. We also use information we collect about you automatically to remember information about you so that you will not have to re-enter it during your visit or the next time you visit the site.
- Allowing you to participate in our Community of Canva Users so that you can view and share information in a forum about the Services and connect with other Users.
- For data analytics: We use information about you to help us improve the Canva Service and our users’ experience, including by monitoring aggregate metrics such as total number of visitors, traffic, and demographic patterns.
- For data labelling and machine learning to improve our services: We use content and media in user’s private accounts (such as photos, videos and audio) to train our models to apply machine learning to new unseen media and improve our service for users. This could include:
- components (ie background, eyes);
- labelling raw individual data (ie “man with dog”);
- translating audio soundtracks;
This improves our service to users by for example, allowing our photo editing tools to rectify red eye and blemishes, recolour or erase components and remove backgrounds from photos and video.
- Customising the Service for you: We use information you provide us and information about you to make sure that your use of the Service is customised to your needs. For example, if you tell us your profession to recommend designs that are likely to be relevant to you.
- To communicate with you about the Service: We use your contact information to get in touch with you and to send communications about critical elements of the Service. For example, we may send you emails about technical issues, security alerts or administrative matters.
- To promote and drive engagement with the Canva Service: We use your contact information to get in touch with you about features and offers relating to the Service that we think you would be interested in. We also use information we collect about you to make sure that you get the most relevant offers and promotions based on your use of the Service, and your preferences. You can opt-out of getting these communications as described below.
- Customer happiness: We use information about you, information that you provide to our customer happiness team, and information about your interactions with the Service to resolve technical issues you experience with the Service, and to ensure that we can repair and improve the Service for all Canva users.
- For matters that you have specifically consent to: From time to time Canva may seek your consent to use your information for a particular purpose. Where you consent to our doing so, we will use it for that purpose. Where you no longer want us to use your information for that purpose you may withdraw your consent to this use.
Summary: These are the reasons that Canva needs to use information about you.
Legal bases for processing information under the GDPR (for users in the EEA)
For Canva users in the European Economic Area (EEA) Canva processes your information in accordance with European laws and regulations such as the General Data Protection Regulation (GDPR). The GDPR governs how Canva may process your information, and the rights that EEA users have in relation to it.
This means that Canva will collect and use your information only where:
- We need it to provide you the Service and fulfil our obligations to you under our Terms of Service. This includes providing you with access to the information that you create in your designs.
- It is in our legitimate interests to do so. Our legitimate interests include providing a useful Service, obtaining payment for our Service (if applicable), sending you marketing and enhancing our Service via research and development, data analytics, data labelling and machine learning. We do not rely on this lawful basis where our legitimate interest is overridden by your interest in protecting your data.
- You consent to us or have a reasonable expectation of us using your information in a certain way – for example, to hear about new features or offers.
- It is necessary for compliance with our legal obligations.
If you have consented to our use of your information you can withdraw that consent at any time. Depending on the situation you can either withdraw your consent by emailing [email protected], or through your account settings page. Where we are using your information because of a legitimate interest to do so, you have the right to object to that use. However, if you do so it may mean that it is not possible for you to continue using the Services.
For the purposes of the GDPR and UK GDPR, Canva Pty Ltd is the data controller with registered address at 110 Kippax St, Surry Hills, NSW, 2010.
Our local representative in Europe is European Data Protection Office (EDPO) with registered address at Avenue Huart Hamoir 71, 1030 Brussels, Belgium. Our local representative in the United Kingdom is European Data Protection Office UK (EDPO UK) with registered address at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom. The EDPO and EDPO UKcan be contacted at [email protected] and data subject request forms can be accessed by people in the EU/EEA at https://edpo.com/gdpr-data-request/ or by people in the United Kingdom at https://edpo.com/uk-gdpr-data-request/.
Data Protection Officer
Canva Pty Ltd
110 Kippax St, Surry Hills, NSW, 2010.
Summary: GDPR, you may have heard of it? It’s kind of a big deal. If you are accessing our Service from the EEA, we process your personal data: (i) where this is necessary to provide the Service to you; (ii) where it is in our legitimate interests; (iii) where you consent; or (iv) where it is necessary for compliance with our legal obligations.
3. Sharing your information
We will not rent or sell your information to third parties outside Canva and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted in this section:
Summary: We won’t share your personal information without your permission except as follows:
(a) Who we share your information with
Some of the third parties that Canva may share your personal information with include providers who assist Canva with functions such as:
- Customer support and customer management;
- Email services;
- Hosting and storage;
- Data labelling and machine learning;
- Delivery of physical products;
Summary: We might share some information on you with our business partners and third party service providers, but only as necessary to provide the service to you or to fulfil Canva’s legitimate business interests.
(b) Who you can choose to share your User Content with
Any information or content that you voluntarily disclose for posting to the Service, such as User Content (including Community Content as defined below), becomes available to be read, collected and used by the public. When you set your profile to public, join our Community or make User Content public, your information becomes publicly available globally, searchable by other Users and can be indexed by search engines. If you or Canva remove information that you posted to the Service, copies remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. In the Community, your posts and other information will remain accessible (but with your profile information removed where possible – this may have been indexed by search engines or copied by other Users or included in the body of posts) to ensure the continued functioning of the Community. By default all content you post on Canva is not publicly available, except for on the Community.
You may share your Canva designs to your social media accounts, including LinkedIn, Facebook, Twitter, Pinterest and Tumblr. You should ensure that you familiarise yourself with the privacy policies of each of these services and any privacy settings that may apply to the designs you choose to share on those accounts.
Summary: By default all content you post on Canva is not publicly available. If you do choose to make designs or other information public (including on the Community), that information may remain visible even after you remove it via cached and archived pages, or if other users have made copies.
(c) Sharing with other third parties
Canva will also share your information with third parties in certain circumstances, such as where:
- we are required to do so as a result of a court order, subpoena or other legal requirement;
- you have consented to our sharing it with a third party for a particular purpose;
Summary: These ones speak for themselves.
Canva will also share your information with a third party in circumstances where we sell, divest or transfer Canva (including any shares in Canva), or any combination of its products, services, assets and/or businesses to a third party. Information such as customer names and email addresses, User Content and other user information related to the Service may be among the items sold or otherwise transferred in these types of transactions. We will also sell, assign or otherwise transfer such information in the event of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganisations, liquidations, similar transactions or proceedings involving all or a portion of Canva. You will be notified via email and/or a prominent notice on the Service if such a transaction takes place and be given notice of any material changes to the way we handle your data under this policy.
We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
Summary: If we sell our business, any of the info which we’ve acquired about you may be part of the sale.
4. Ads on Canva
Please note that an advertiser may ask Canva to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, Canva determines the target audience and Canva serves the advertising to that audience and only provides anonymous aggregated data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.
Canva for Education: Please note that this section 4 does not apply to Canva for Education users – we do not serve advertising to Canva for Education users.
Summary: If we have to have ads on our site *ewww* we might use some of your info to show you appropriate ads. We may also use some of that info to send you relevant ads on other sites, like Facebook or Google.
5. How we transfer, store and protect your data
Summary: To run our service we’ll have to use computers all over the world. This means your information might be transferred to the US, Australia, Europe and anywhere else the service is operated.
6. Cross-border transfers of information (for users in the EEA)
For Users in the EEA, where we transfer your information to a third party provider that is not located in the EEA, and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information, including by using the EU Model Clauses.
Summary: We transfer your information outside the EEA subject to appropriate safeguards.
7. Keeping your information safe
Canva cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Canva, at all times. However, Canva cannot ensure or warrant the security of any information you transmit to Canva or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you add to the Canva Service, such as social networks. Canva is not responsible for the functionality or security measures of any third party.
For more information about Canva security, please visit Security at Canva.
Summary: We care about the safety of your data and, have implemented industry recognized measures to protect it, but unfortunately we can’t guarantee that nothing bad will ever happen to it. (A troop of rabid baboons springs to mind).
8. Compromise of information
In the event that any information under our control is compromised as a result of a breach of security, Canva will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Summary: If there is a breach of our security we will investigate it and let any affected users know.
9. Your choices about your information
(a) You control your account information and settings
You may update your account information by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests.
You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices) although you can object to us providing these emails by emailing [email protected].
If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected].
Summary: You have control over your account settings, such as your account information and email notifications, but there’s some important stuff we’ll always send you. If you have any questions about reviewing or modifying your account information, you can contact us directly at [email protected]
(b) Opting out of collection of your information
Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Canva or its business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by Canva, including via third parties’ websites. However, doing so may disable many of the features available through the Service. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, please read our Cookies Policy or you can contact us directly at [email protected]
If you want us to stop collecting information about you, there may be some settings you can adjust in your browser or device. But Canva might be pretty boring without it.
(c) Rights in respect of your Information
The laws of some countries grant particular rights in respect of personal information. In certain circumstances, users in the EEA have the right to:
- Request a copy of your information;
- Request that we correct inaccuracies relating to your information;
- Request that your information be deleted or that we restrict access to it;
- Request a structured electronic version of your information; and
- Object to our use of your information.
Should you wish to make a request in respect of your personal information please contact us at [email protected]. You can also request deletion of your account via your account settings page. You also have the right to object to our processing of personal data about you in order to send you marketing and we will stop processing data for that purpose.
In some circumstances Canva will not be able to comply with a request that you make in respect of your personal data. If we are unable to remove any of your information, we will let you know why. For example, we may not be able to provide a copy of your information where it infringes on the rights of another User. For our Community, we will remove your profile information where possible, but this may have been indexed by search engines or copied by other Users or included in the body of posts. We may also be required to retain certain information that you ask us to delete for various reasons, such as where there is a legal requirement to do so. In some cases, you may have shared your information with third parties, such as by publishing a design on a third party’s website. In that case Canva will not be able to delete the information, and you will need to contact that third party directly.
If we are unable to resolve your request, or if you are concerned about a potential violation, you also have the option to report the issue or make a complaint to the data protection authority in your jurisdiction. Where you have provided your consent to certain processing and no longer want us to use your information for that purpose, you may withdraw your consent to this use, although this will not affect the lawfulness of processing based on consent before its withdrawal. Please see paragraph “You control your account information and settings” for more options on how to opt-out of marketing communications.
Summary: You may have specific rights in relation to your information depending on where you live. In particular, if you are located in the EEA, in certain circumstances you have a right to request a copy of your information, object to your use of information and a right to request that your information be deleted or that we restrict access to it.
10. How long we keep your information
Following termination or deactivation of your User account, Canva will retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Canva will retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.
Summary: We retain your profile information and user content for the purpose of providing our Service to you and to comply with our legal and regulatory obligations.
11. Children’s privacy and Canva for Education
Children under the age of 16 are not permitted to sign up themselves for Canva Services or the Community, but may use it as part of Canva for Education (set out below).
Canva does not knowingly collect or solicit personal information from children under the age of 13 and the Service, Community and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].
Canva for Education: Children under the age of 13 may use our Canva for Education service under the supervision of their teacher. We will only collect student data where such collection is authorised by participating educational institutions who have obtained parental consent. We will share student data with our third party service providers solely to the extent necessary for them to perform a business or technology support function for us. This may include data processing, account management or the provision of usage analytics.
The following third party service providers will process student data for the sole purpose of delivering the Canva for Education service. If a school deletes their Canva for Education account, or requests the deletion of personally identifiable information associated with a student’s account, Canva will direct these services to delete any such information they hold:
|Amazon Web Services||Data storage|
If a student account is inactive for more than 12 months, we will send an email to the email address associated with that account to confirm if the student wishes to continue using the service. If the student does not respond within 3 months of receipt of that email and there has been no activity on the account, we will delete their account.
Upon termination of a school’s Canva for Education account, we will delete all student accounts associated with that school.
Educational institutions will have direct control of student data at all times. If a school wishes to inspect, review, amend or delete data we have collected from a student, they may submit an authorised request to [email protected] or by any of the contact details provided in section 16 below. Such a request must come from the email address that owns the Canva for Education account. To protect children’s privacy and security, we will take reasonable steps to help verify the school’s identity before granting access to any personal information.
Summary: Like many other things in life, parents, guardians and schools have control over how children use Canva. We don’t want children to upload personal information and we’ll delete that information if we learn about it (unless we know it has been authorised by a parent, guardian or school).
12. Links to other websites and services
13. California users’ Privacy Rights
Californian users of Canva have additional rights afforded to them under the California Consumer Privacy Act (CCPA).
Categories of personal information collected by Canva
For more details about the personal information Canva has collected in the past year, please see section 1 “Information we collect and its use”. For details on how we use that information, and who we share it with, please see section 2 “How we use your information” and section 3 “Sharing your information”.
Canva does not “sell” (as defined in the CCPA) the personal information of Canva users.
Making a request in relation to your personal information
The CCPA gives California consumers various rights with respect to the personal information we collect, including the right to (subject to certain limitations):
- Request to access the personal information Canva has about you; and
- Request that Canva delete all of your personal information.
California users may make a request by contacting us at [email protected]. We will authenticate your request using the email address associated with your Canva account and if necessary, proof of residency.
Summary: The CCPA creates new consumer rights for Californian users as of 1 January 2020.
14. Changes to this Policy
We may update this policy from time to time to reflect our current practice and ensure compliance with applicable laws. When we post changes to this policy, we will revise the “Last Updated” date at the top of this policy. If we make any material changes to the way we collect, use, store and/or share your personal information, we will notify you with a notice on our website and/by sending an email to the email address associated with your Canva account. We recommend that you check this page from time to time to inform yourself of any changes.
Children under 13 using Canva for Education: If we make any material changes to the way we collect, use, store and/or share personal information about children under 13 using Canva for Education, we will seek updated parental consent for each through the school that owns the Canva for Education classroom.
15. How to contact us
- Email: [email protected].
- Write: Data Protection Officer
Canva Pty Ltd
110 Kippax St
Surry Hills NSW Australia 2010
Summary: Your privacy is important to us and we are happy to answer any questions you may have.